Our website has been automatically translated from Dutch to English. We apologize for the many spelling and grammar errors that are found across our website. We will gradually improve our translations over time.

Shipping & Returns

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You will receive your order via TNT. They go with the utmost care for our fragile products so that these products are delivered in high quality for you.

Delivery time:

Orders placed on weekdays before 10:00 am will be delivered the next day in the Netherlands and Belgium.

Orders outside the Netherlands and Belgium.

For deliveries to Luxembourg you should expect 2 to 3 days.
must count all other European countries, delivery times of 3 to 5 days.
For shipments to other countries, we are forced to pass on the expensive shipping.

Delivery and collection options:

- PakjeGemak; (Pick up pickup location) - You choose one of the 2600 pickup locations (PostNL sits with 2,600 post offices on every street corner and delivers to any address within 24 hours in the Netherlands, also on Saturday) or one of the 400 collection points Gamma or Chore.

- PakjeGemak Express (pick up extra early pickup location) - pick up from 08.30 on nearly 400 collection locations

- Morning deliveries BtB for 10:00 to 12:00 or 17:00

- Checkout (day - time selection).  

- Delivery to Evening - Monday / Friday between 18:00 and 21:30

Returns

Consumers have the right to return goods within seven days after receipt free of charge and without giving reasons. But perishable products, such as plants, are exempt from this law. That is why in our terms and conditions: "Our fresh products can not be returned because they spoil or become obsolete."

Is there something wrong with your product, or you have a complaint about the delivery? Please contact our customer service. klantenservice@florastore.com We see then or return and refund are possible.

Have you ordered a non-perishable product, for example a pot without a plant? Then you have the right to return it within seven days after receipt free of charge and without giving reasons. For that you need a sturdy cardboard shipping box and (if reasonably possible) use the original packaging. We advise you to carefully read our shipping box and original packaging open, so you can use it as needed to return the order.